Quang Ninh PC: Applying science and technology in production and business

Quang Ninh Power Company has always focused on promoting the application of science and technology into production, business and customer service, with the aim of bringing electricity systems to operate safely, stably, to serve the socioeconomic development of province and country.

With the aim of promoting science and technology activities, Quang Ninh Power Company has developed a scheme to automate the medium voltage electrical network in Quang Ninh province, first of all for Ha Long City and Van Don EZ to develop the grid according to Smart grid planning. In addition, promoting IT applications in almost all stages: Program for calculating losses PSS, Smatsmulator, PMIS / GIS for monitoring and management applied in the inspection and investment in net improvement and repair electricity. Many initiatives in production and business stages have contributed to rationalization, limiting labor accidents, increasing efficiency and labor productivity.

Typically, the application of meter reading glasses, intelligent lightning protection installation on medium voltage lines; use flycam to check power lines in the mountains and islands, use hot air balloon to build the line through complex forest and mountain terrain; installation of remote measuring system at distribution transformer stations, remote control systems for Recloser cutters, installation of incident warning systems; apply new technology solutions in the management and operation of electric hotline repair … Together with Electricity of Vietnam (EVN), in the past years, Quang Ninh Electricity has been constantly innovating, acquiring and mastering advanced technologies; improve and improve technology level, contributing to increase labor productivity, improve product quality and value …

For electrical repair work, hotline technology has been deployed by many local power companies. Recently, the Mong Cai Power Company has cooperated with Quang Ninh Electricity Service Enterprise to connect the hotline of Ka Long 20 substations. Unlike the previous electric repair technology, even if the smallest incident, it must cut new electricity can be deployed, with this new hotline technology, the repair and connection will be carried out on the power line, the time to stop power supply for operation has been minimized, without interrupting the process of using power use of customers.

Not only to promote the application of science and technology in the field of production, operation, in business activities, customer service, the company also constantly innovates, applies many software and utilities aimed at professionalism, Modern, friendly. The company is deploying CMIS 3.0 software with the software of the public administration center at all levels to minimize steps to update data. At the same time, we are embarking on deploying online service level 4 “Paying electricity bill anytime, anywhere” to improve customer service quality; improve regulations and processes; effectively use IT applications.

In order to link customers, from the beginning of 2019, Quang Ninh Electricity has deployed customer care page on sale application. Access to the application, customers can track the data of the electricity use situation for several months: Electricity selling price, collection point, payment form, instructions of various procedures. Each month sale of EVNNPC (Northern Power Corporation) will also remind customers to pay the money on time or confirm the closed amount. In addition, the periodic and the unexpected power cut schedule is also updated to the right users on slow for customers take the initiative in using.

Promoting the application of science and technology in the management and operation of the power grid has contributed to ensuring sufficient electricity supply, safety, improving labor productivity as well as business investment efficiency and environmental protection. In the field of customer service, the targets for power outages, power outages, etc have decreased significantly, bringing satisfaction to customers using electricity in the province. Next time, Quang Ninh Electricity continues to do well this task well, the goal is to ensure safety, stabilize electric energy, improve customer service quality.

Productivity and Quality Office