Leadership: The road to quality improvement (Part 2)

There are many ways a good leader can do to maintain the team and improve the quality of management. And one of them is empowerment. In an article from the Quality Management magazine, Isaiah O. Ugboro and Kofi Obeng studied the relationship between leadership and employee empowerment. What they find may not surprise us, however, which is a good reminder of how an organization should work.

They wrote: “The results show a positive relationship between top management, employee empowerment, job satisfaction and customer satisfaction. Empowerment of employees and the level of improvement in their work is facilitated by top management leaders and a commitment to the overall goal of customer satisfaction by creating an environment of The organization emphasizes on quality and customer satisfaction”.

“The findings also show the strong and positive role of top management in creating organizational culture that promotes comprehensive quality. The role of these top managers includes opening and maintaining the overall quality culture by being actively involved in reviewing the progress of important quality programs; provide sufficient resources to implement comprehensive quality initiatives; and offer reliable reward systems that recognize employees and managers’ contributions to the total quality of the organization’s overall goals.”

Inspiring

It can be difficult to determine exactly what it means to be a leader rather than inspiring. Instead, it is clearly just a certain charismatic trait that attracts others to them. While inspiring people is often easier said than done, some of the traits are obvious, such as sincere enthusiasm, integrity, loyalty and charisma. Modeling the qualities you want to see in others, even if it’s good communication skills, can pass on a team to success.

Without a doubt, you may have met inspirational characters in your life. Whether it is a teacher, a guide or a family member; Leaders often come in many forms. You may also be taking the leadership yourself. Quality requires a solid foundation to support the best product. In production terminology, leadership also plays a strong role in supporting product quality. It often seems easier to just leave the product in stock instead of creating delays. But this is not the way for a company to rise.

McKinsey’s Alison Jenkins also gave some ideas for leadership and not leadership. Instead of providing the right answers, leaders should ask the right questions. They should not look for temporary ways to improve, but rather dig deeper for root problems. And finally, they should not set a common goal that applies to everyone. Instead, they should connect the company’s common goals to the work of each individual.

In summary, the management and leadership implementation requires the person in charge to understand the nature of the work and projects being implemented; strengths and weaknesses of each member as well as how to motivate and assert themselves.

Productivity and Quality Office