Improve the productivity of the electricity industry in the industrial revolution 4.0

The introduction of a series of high-tech applications and devices has opened a new picture with many opportunities for the electricity industry.

In the global trend of applying advanced technologies to implement the Industrial Revolution (IR) 4.0, the world electricity industry in general and Vietnam in particular, which is a high-tech technical infrastructure, does not can stand outside the general trend. For Vietnam’s electricity industry, the level of application of IR 4.0 is shown as follows:

In electricity production, digital technology has been applied in some stages of control and supervision of power plants, contributing to improving the overall efficiency of electricity generation, but there is no application in connecting all power sources. In the near future, when there are scattered power sources of households / businesses integrated into electricity production (such as solar roof power), it will be a combination: customers buy electricity – households sell electricity, need to have IoT internet applications – IoT provides a basis for coordinating the adaptation of the traditional power sources, the grid to the fluctuations of electricity from renewable energy…

In the transmission / distribution stage, there has been the application of non-personnel technology, data collection and transmission, automatic control… which has been available from the IR for the third time, it is necessary to upgrade and apply IR 4.0 to be able to use IoT platform, big data system – Big Data to influence operation, monitoring and maintenance of the grid system.

Example: Determine that maintenance is performed on the data collected on equipment status without periodic maintenance as before; apply smart grid technology to flexibly react to the grid with the variation of load, regulate the optimal transmission line; integrated energy storage devices to balance the net – load …

The application of IR 4.0 in business – customer service will be one of the focus that EVN aims at, but still does not have digital technology applications to manage and serve customers on the basis of synthesizing analysis data on customer demand and satisfaction; complete digital mapping system for distribution grid to be able to deploy new power supply services right at the electricity agency, saving time for field survey.

However, in the process of deployment, the current customer care methods still have some limitations. Specifically, the customer care switchboard needs many direct employees, unable to meet simultaneously a large number of customers, the system is often blocked during peak periods.

In addition, because it is used for all customers, the website has many functions, while each customer only uses 1, 2 different functions, customers must install the application on the phone, upgrade and maintenance are complex, requires multiple versions depending on the operating system and model of the mobile phone company. This fact creates a huge cost while the message is limited in content and does not control the status of the message to the device.

Productivity and Quality Office