Application of RPA technology to improve management capacity

RPA – Robotic Process Automation – is a set of tools which companies can use to relieve human workers of repetitive tasks. RPA emulates human interaction with a computer interface, such as a CRM system, spreadsheet or website, to automatically input data, collect and file information, and generally execute multi-step processes.

The implementation of RPA typically gives businesses 20 to 30 per cent cost savings by improving efficiency, reducing errors and increasing compliance. By taking away the most menial tasks from workers, RPA also contributes to greater employee engagement, as individuals have more time to dedicate to more fulfilling tasks.

Depending on the business, the advantages of RPA can be different. Here we will list some particular examples of applying RPA for industry.

Product management

In a case study from research firm Everest Group, an international performance management company used RPA to automate product categorisation at the global and local scale – a process that had previously been carried out by hand and which consequently involved a high error rate. This led to a 98.5 per cent accuracy rate for product categorisation with a corresponding 80 per cent reduction of manual effort.

Retail – Trading

In client facing banking, RPA can be used to confirm appointments with customers, pull up their information from CRM systems, and – using machine learning algorithms – suggest which financial products are most likely to be of interest to them. It can also be revolutionary in processes such as loan applications and approval, drastically cutting the time it takes for clients to receive a decision on their request.

Human resources

The more the enterprise develops, the more complex the personnel structure is and the more processes it needs to manage. With GPA, information flows become easier to access, so that requests from employees are processed faster. Not only that, RPA provides a more proactive working environment for managers, helping them coordinate human resources more effectively.

Councils and local authorities

RPA company human+ recently partnered with Kingston and Sutton Councils in London, to provide RPA as part of the region’s new digital strategy. By a multi-faceted approach, Human+ will deploy automation activities such as email notifications related to housing services, hospital discharge notices for patients’ families (including forwarding information to follow-up care groups) and collect registered business information in the area.

These examples show how RPA can be used in a variety of different operations within a single organisation, directing information flows for efficiency, and – importantly in this case – making sure vulnerable individuals don’t fall through the gaps in complicated administrative systems.

Productivity and Quality Office